There are two configuration possibilities for the distribution. How does the distribution of messages from new contacts among pre-salespeople work? Otherwise, the conversation history is linked to the contact number, but not to a lead. If you want to make the contact a lead, you need to register it in Spotter. Is it possible to receive audio and video via WhatsApp Business?Īudio: Available for playback and download. Is it possible to send audio, video, emojis and attachments through WhatsApp Business ?Īttachments: Yes, just click on the attachment icon next to the message field and choose which file to send, and the contact will immediately receive the attachment.ġ3. No, just a new number that will be configured together with the Spotter team.ġ2. Can I use an existing number on my WhatsApp Business? The configured number is for exclusive use in Exact Spotter.ġ1. No, WhatsApp Business does not allow the use of the same number on different platforms. Can I use the same WhatsApp Business number as Spotter on a cell phone? Two gray checks : Message received by the contact ġ0. Only a gray check : Message only sent and not received by the contact The available statuses for each message are: Yes, exactly the same way it works on WhatsApp and WhatsApp Web. Does WhatsApp Business indicate the receipt and reading of messages? Spotter contains a visual alert when the chat is about to end.ĩ. This restriction is also enforced by Facebook, owner of WhatsApp Business. When this period passes, you will be able to view but not be able to reply to messages sent. Yes! The message is available for replies for up to 24 hours. Is there a deadline for replying to messages received on WhatsApp Business ? Yes! Learn more at: How to set up quick replies in WhatsApp Business.Ĩ. Is it possible to configure WhatsApp Business quick replies from within Spotter? To configure, simply access the menu Settings > WhatsApp Business > Configure Messagesħ. Yes! It is allowed to configure welcome messages that will be sent automatically after the lead starts the conversation. Is it possible to automate conversation opening greeting text? Facebook does not allow active prospecting, but it is possible to use pre-approved templates to start the conversation with the lead.Ħ. Can I call you on WhatsApp Business in Spotter? Learn more at: How to start the conversation with the lead using WhatsApp Business ?ĥ. It is possible to initiate conversations as long as it is not classified as active prospecting. Īny suspicion of active prospecting Facebook will block the WhatsApp Business account. The company does not allow active prospecting with WhatsApp Business. Can I do active prospecting with WhatsApp Business ?įacebook, the owner of the software, imposes some restrictions on using the tool. It will also have several benefits such as: Easy access to the history of the conversation as it will be available on the lead 's timeline Easy access to the conversation period Intelligent distribution of new contacts Convenience for your lead to contact you.Ĥ. With this, you will create another contact channel, facilitating communication with leads. Using it within Spotter, the company will have a single number to use among all pre-sellers. Why use WhatsApp Business within Spotter? With that in mind, we developed a step-by-step guide to help with this process on the Spotter screen, as well as this article: How to activate WhatsApp Business on Spotter?ģ. To activate WhatsApp Business on Spotter, it is necessary to carry out a series of processes together with Facebook Business. How to ACTIVATE WhatsApp Business on Spotter? After release, a number will be configured for WhatsApp Business. Request the release of the resource to the colleague of the CS team responsible for your company's project ( Customer Success). How to enable WhatsApp Business on Spotter? We describe below the main information you need to know before using, about the integration with Exact Spotter.ġ. Thinking about these numbers and how valuable this is for our customers, Exact Sales developed the integration with the official WhatsApp Business API. WhatsApp Business is the ideal tool for every business that wants to have a conversational marketing strategy, because through it you facilitate communication, learn more about your customers and, consequently, increase your sales.
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